As businesses increasingly rely on technology to drive their operations, it is crucial to have a reliable support system in place to ensure the smooth running of business processes. Today, we’ll look at this through the lens of the changing dynamics behind Microsoft Dynamics GP support.
Microsoft GP Support for Cloud-Based Solutions
One of the significant changes happening in the world of Microsoft GP support is the shift towards cloud-based solutions. Cloud computing has become a popular choice for businesses of all sizes due to its flexibility, scalability, and cost-effectiveness. Microsoft has recognized this trend and is now offering cloud-based support solutions for Microsoft GP.
Cloud-based support solutions offer several benefits over traditional on-premises solutions. For example, cloud-based solutions provide better accessibility, allowing users to access support services from anywhere, at any time, using any device with an internet connection. Additionally, cloud-based support solutions offer better scalability, enabling businesses to easily add or remove support services based on their changing needs.
Microsoft GP Support for AI & Machine Learning
Another significant change happening in the world of Microsoft GP support is the increased use of artificial intelligence (AI) and machine learning (ML) to provide proactive support services. AI and ML are being used to analyze large volumes of data and identify patterns, trends, and anomalies that could indicate potential issues with Microsoft GP systems. This allows support teams to address these issues before they become major problems, thereby reducing downtime and minimizing the impact on business operations.
Additional Efforts to Amplify Microsoft GP Support
Microsoft GP’s support services are also becoming more integrated with other Microsoft products and services. For example, Microsoft is now offering Microsoft GP support services through its Microsoft Dynamics 365 platform. This integration enables businesses to access support services for Microsoft GP alongside other Microsoft products and services, streamlining their support processes and improving efficiency.
In addition to these changes, Microsoft is also investing heavily in its support resources, such as its online support center and community forums. These resources provide users with a wealth of information, including product documentation, troubleshooting guides, and community forums where users can ask and answer questions and share best practices.
The future of support with Microsoft GP is evolving rapidly, with a shift towards cloud-based solutions, increased use of AI and ML, and greater integration with other Microsoft products and services. With these changes, businesses can expect to receive more efficient, proactive, and effective support services for their Microsoft GP systems, enabling them to focus on their core business operations and achieve their growth objectives.
Having lived and breathed Microsoft Dynamics GP for 25+ years, Crestwood can offer support to existing users — as well as help them migrate to a cloud-based ERP when the time is right. Request a consultation with us.
