Everyone on Dynamics GP should temporarily halt any updates to Microsoft Office.

We’ve been hearing about an issue that cropped up in the early September builds of Microsoft Office that is causing Word templates to fail to print in Microsoft Dynamics GP.

When Word Templates are opened either to screen, to file, or in an email, users report the error below when they attempt to open it:

The current workaround is to roll back the update to the previous version while we work with the Office team on a more long-term solution. Microsoft has put out instructions on rolling back here. For example, if you were on the Current Channel, the previous update would be 13127.20296. So you would use 16.0.13127.20296 as the version to roll back to. All previous build numbers can be found in the table above.

More Details

To go more in depth, the issue is with opening the file, not generating it. The files will still show in the file location chosen, or in the email you wanted to send. If you attempted the ‘to screen’ option, then the file can be found in your local %TEMP% directory. This is why if you are sending emails to customers/vendors, we recommend sending them as PDFs rather than .DOCX. If your customer/vendor has updated Office, they will be unable to open your attachment.

In Conclusion

This is an ongoing issue, and this post will be updated with any new developments on the problem. But please – do not update Microsoft Office until we have a solution. If you have questions or need some assistance, visit our support page for more help.