Are you using CustomerSource, GPUG Dynamics GP User Group, or our Crestwood Resources to enhance your Dynamics GP experience? If you use Microsoft Dynamics GP, these are places you’ll want to bookmark!
Microsoft CustomerSource provides access to documentation, the Dynamics GP support community, software downloads, and up to date information about your system. Access to CustomerSource is covered by your annual enhancement plan. If you don’t have a login, you can contact your Dynamics GP system administrator or your Client Account Manager at Crestwood. Here are a few of the benefits…
Dynamics GP Community
Post questions about GP, search existing questions & answers, or answer questions from your fellow GP users in the Dynamics GP Forum. Answers are verified by Microsoft, so this is an effective first step to troubleshoot problems on your own.
Support Incidents
If your enhancement plan includes support incidents with Microsoft, you can submit a support case through CustomerSource. The Crestwood support desk is the fastest way for you to get help, especially since we already know your system; but for non-urgent issues, Microsoft support incidents can be less expensive.
The basic annual enhancement plan is calculated based on 16% of your system list value. Six support incidents through Microsoft are available for just 2% more of your system list. This can actually be less expensive for you for a more complicated support issue, because the cost of the Microsoft incidents is fixed. However, if you don’t use them, you lose them.
Documentation
How-To Articles, Install/Setup info, System Requirements, User Guides, and so much more. There is a lot of useful information in the Documentation section of CustomerSource.
Training
There are a number of training options in the Learning section of CustomerSource, including complete training sessions that you can take online.
CustomerSource GP online training courses
- Use Google Chrome
- Students will need a CustomerSource login.
- Go to Customer Support for GP and choose Learning, E-Learning, and select GP 2015 under Product Version
- Select “Financials in Microsoft Dynamics GP 2015”. See below for example of classes available in Accounts Payable.
Dynamics GP Users Group
Another great community source of information is the Dynamics GP Users Group. You can connect with fellow Dynamics GP users online, as well as find and attend local users’ group meetings in your area. The annual Dynamics GP User Group Summit will be held in Phoenix, AZ this year on October 15-18, with wonderful opportunities to learn and network. There is an annual fee for GPUG, but you can set up a trial membership.
Crestwood Resources
We are eager to provide all the support you need and know that sometimes you don’t want to wait for a support team member. So, we offer some do-it-yourself options.
- Free, monthly webinars
- Blog posts from our team members
- How-to videos
Learn something new about Dynamics GP, check out some of these great free benefits.
For more information contact Crestwood at sales@crestwood.com
